GoMojo.store Frequently Asked Questions (FAQ) Fact Sheet

Welcome to GoMojo.store, your go-to for Eco-friendly fitness gear and apparel! We’ve put together this FAQ to answer your most common questions about shopping with us, from shipping to returns and everything in between. Our goal is to make your experience seamless, sustainable, and fun. If you don’t see your question here, our friendly support team is just a click away!

Shipping and Delivery

1. How long does shipping take?
Orders within the US and Canada typically arrive in 7-14 days. International orders take 14-21 days, depending on destination and customs processing. For more details, check our shipping policy page.

2. Do you ship internationally?
Yes, we ship worldwide! International customers are responsible for any customs duties, tariffs or taxes imposed by their country. Learn more on our shipping policy page.

3. How can I track my order?
You can monitor your order’s status on our Track Your Order page. Tracking information is uploaded promptly after your order ships.

4. How will I know my order was placed successfully?
You’ll receive an email confirmation with your order details shortly after placing your order. If it’s not in your inbox, check your spam folder or contact our support team via our Track Your Order page.

Returns and Refunds

5. What is your return policy?
We accept returns within 15 days after delivery of order, provided items are in their original, unused condition with tags attached. For full instructions, visit our Return Policy page.

6. What if my order arrives damaged or incorrect?
If your order arrives damaged or incorrect, please reach out to our support team within 7 days of delivery via our Contact Us page. We’ll arrange a replacement or refund as quickly as possible.

Ordering and Payments

7. How do I place an order?
Browse our selection at GoMojo!, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your order.

8. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods to ensure a smooth checkout experience.

9. Can I cancel or change my order after placing it?
If you need to cancel or modify your order, contact our support team immediately through our Contact Us page. We’ll do our best to accommodate, but changes may not be possible once the order is processed or shipped.

Customer Support

10. How can I contact customer support?
Our support team is here to help! Reach us via our Contact Us page or by emailing GoMojoEStore@gmail.com. We aim to respond within 24-48 hours.

Privacy and Security

11. Is my personal information secure?
Yes, we prioritize your privacy. We use advanced encryption technology to safeguard your personal and payment information. For more details, review our Privacy Policy page.

Product and Sizing

12. How do I choose the right size for apparel?
Each product page includes a detailed size chart to help you find the perfect fit. If you’re unsure, our support team can provide personalized recommendations via our Contact Us page

13. How should I care for my fitness gear?
Care instructions are provided with each product. Following these guidelines will help maintain the quality and longevity of your gear.

Promotions and Sustainability

14. Do you offer discounts or promotions?
Yes, we love rewarding our customers! Sign up for our newsletter at GoMojo.store to receive exclusive discounts, promotions, and updates on new product launches.

15. What makes GoMojo.store eco-friendly?
We’re passionate about sustainability, using recyclable packaging and donating a portion of our profits to the Worldwide Wild Life Fund to support wildlife conservation and environmental initiatives. Learn more about our mission on our About Us page.

Additional Information

16. Are there any additional fees for international orders?
International orders may incur customs duties,taxes or tariffs, which are the responsibility of the customer and not included in the product price. For more details, see our Shipping Policy Page.

17. Do your products come with a warranty?
Warranty details vary by product. Please check the product description on GoMojo.store or contact our support team for specific warranty information.

18. How can I check if a product is in stock?
Product availability is indicated on each product page. If an item is out of stock, you can sign up to be notified when it’s back in stock.

19. Do you offer gift wrapping or special packaging?
At this time, we do not offer gift wrapping services. However, all our products are carefully packaged to ensure they arrive in excellent condition, ready to delight you or your gift recipient.

20. What are the terms and conditions of shopping with GoMojo.store?
Our terms and conditions page outlines the rules and guidelines for shopping with us, including order policies, usage terms, and more. Please review it for a complete understanding.

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Table: Key GoMojo.store Policies

Category	Details
US/Canada Shipping	7-14 days
International Shipping	14-21 days, customer pays customs duties/taxes
Domestic Returns	Within 15 days after delivery, original condition
International Returns	Within 15 days after delivery, original condition
Tracking	Available on Track Your Order page, updated promptly
Payments	Credit cards (Visa, MasterCard, AmEx), PayPal, secure methods
Support	Via Contact Us page or GoMojoEStore@gmail.com

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Why Shop with GoMojo.store?

At GoMojo.store, we’re more than just a retailer—we’re a community passionate about fitness and sustainability. As a proud Canadian company, we’re committed to eco-friendly practices, using recyclable packaging and supporting the Worldwide Wild Life Fund with a portion of every sale. Whether you’re shopping for innovative fitness gear like the Smart LED Music Boxing Trainer or stylish apparel, you’re making a choice that’s good for you and the planet. Thank you for joining us on this journey!

If you have any further questions or need assistance, don’t hesitate to reach out. Happy shopping at GoMojo.store! 🌿